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The Home Depot - Getting Support

How to get support from The Home Depot

Updated over a week ago

There will be occasions when you have to reach out to The Home Depot to fix a problem with an item.

Here's how to get support from The Home Depot:

Option 1 - Submit a Support Ticket

Log into the Supplier Hub

• Go to Tools > Item Data Management > Launch

• Then, select Submit Ticket and Click on Submit a Request (please include the applicable OMSID, ticket category, and Detailed Information)

Option 2 - Chat with a Support Agent inside of the IDM portal (NOT PDX Syndication)

The Chat icon is visible when an IDM Support Agent is available (located at the top of the IDM portal); this feature will allow you to chat live with our support associate.

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