Skip to main content
All CollectionsChannel Specific FAQsWalmart Channel
Walmart Item 360 - Common Questions
Walmart Item 360 - Common Questions

omni-channel item setup and maintenance in Item 360

Updated over a week ago

Below are answers to some common questions about Walmart's new Item 360 platform:


Does access to Item 360 have to be granted by our Walmart admin?

All suppliers who have access to Supplier Center have access to Item 360. To access Item 360, go directly to Or, you can go to Apps in Retail Link and search for Item 360.


Do we still use our Data Sync providers prior to using Item 360?

Suppliers that use GDSN data sync can continue using their Data Pool Providers prior to creating items in Item 360, but it isn't required.

When we publish from a Data Sync provider, how long before we are ready to pull, update, and submit for item creation?

The data updates every hour on the half hour. If you submit to the Data Sync provider at 9:00 am, information will be available in Item 360 at 9:30 am.

As a new supplier, do I have to use GDSN to set up my items?

No, you do not! GDSN can help speed up the setup process by pre-populating data, but you can set up items and shippers in Item 360 without using GDSN or data pool providers. You'll just need to provide all of the data manually.


Will Item 360 replace Online Item File / Supplier Center?

Yes, the Item 360 process will replace Item Creation, Item Maintenance, and Item Inquiry in Online Item File and Supplier Center.

What if my Merchant (Buyer or Category Specialist) isn't correct on my items?

Please file a case ticket through the “Help” icon in Item 360.

How will I know if my maintenance "sticks" (ranking)?

Item 360 does not change anything about how content is ranked / selected when multiple sources provide values for the same fields on the same item. If your content isn’t sticking, you are not the content owner.

What do I do if I am outranked?

Work with your Merchant for all future updates, or ask your Merchant to submit your item maintenance spreadsheets in iSAM.

Do we separate Product IDs by commas or paste in as a list?

You can do either. If you copy a list from Excel, the system will automatically add commas. You can also type directly into the field and provide the commas yourself.

How long will it take setup and maintenance to show in Item 360?

Once your item setup/maintenance activity is marked as Complete in the Activity Manager, it should only take a minute or two for the items/changes to appear in the Catalog section of Item 360.

For successful setup activities, the item status pages in the Activity Manager include a link to "View all items in Catalog". Or, you can click the blue Walmart Item Number next to the Product Name on the item card to view the item in the Catalog.

For all maintenance activities, you can click the blue GTIN next to the Product Name on the item card in the Activity Manager to view the item in the Catalog.

I currently have a different Walmart number for stores and online configurations (Item ID is the same). Is this changing?

As a part of the first launch of the new item setup process, Item 360 will assign a different item number for stores and online configurations. If you have the same costs/quantities for your store and online items, you can also create one Walmart item number. Then, your Merchant can convert it to shared.

Can I make inventory updates in Item 360 like I can in Supplier Center?

No, inventory updates for DSV will continue to be made in Supplier Center.

How do I update my Items Inventory?

You will continue to use your current processes for Inventory Updates.

What is the difference between Item 360 and iSAM?

Item 360 is the tool that Suppliers use for all Item Setup and Maintenance. iSAM is the Walmart tool for Merchants. These tools work together.

Will PDX's content still sync to Item 360?

Yes, PDX's will continue to use their current process. Any content they provide will sync with Item 360.

Is this for both 1P and 3P items?

This will not be included for marketplace sellers at this time, but there are plans to incorporate it in the future. Use your current process to set up 3P items.

Will my items from Supplier Center be in Item 360?

Yes, all of your items that were visible in Supplier Center will be visible in Item 360.

Will API keys remain the same?

Yes, there will be no changes to the API keys at this time.

Where can I get the Consumer ID and Private Key?

To generate a Consumer ID and Private Key for use when integrating with one of our APIs, please visit the developer portal at for more information.

If Supplier Center is going away on September  15th 2020, how will I manage an import item if Item 360 doesn't support import items?

Import items will still use Supplier Center processes.

Will Item 360 show variant groups like Supplier Center currently does?

Not currently, but we are adding this in the future.

If an item has been discontinued and the inventory feed has been zeroed out, can we archive or delete it from Item 360?

To discontinue an item:

  • Go to the Maintenance Hub, and click the Supply Chain tile.

  • Provide the Walmart Item Number, and click the Next button.

  • Select Export custom set of attributes.

  • Open the Item Configuration drop-down menu, and select Supply Item Status Code.

  • Download the maintenance spreadsheet, and change the attribute value to D.

  • Save the spreadsheet, and upload it back into Item 360

Content Acquisition is asking me to update my Item Content. Where can I do this?

You can update your item content in the Maintenance Hub, which is accessible by clicking Maintenance in the left navigation menu. Then, click the Product Content & Site Experience tile.

Why is the item I created today missing a tax code?

Tax codes can take up to 2 weeks to be assigned to an item.


Create Best-in-class content with Walmart Style Guides

Which departments are impacted by the September 15th 2020 cutover?

You can view a complete list here.

How do I create an Assortment?

You can submit (i.e., set up) your child items in Item 360 and then work with your Merchant to get the assortment created.

Will the Publication Detail report still be available in Online Item File?

The Publication Detail Report will still be available for you to access in Online Item File. We are working to incorporate this function in Item 360 in the future.

How do I update or provide Keywords for my items?

For better SEO (Search Engine Optimization), focus on your Site Description and Key Features.

Will every item need an Image URL at setup?

Yes, every item except Apparel items will now require 1 Main Image URL to be successfully set up. You can file a case ticket to acquire a Placeholder Image URL. You can also view URL standards here.

To accommodate Walmart’s Imagery Studio process, the Main Image URL attribute is optional during setup for all seven apparel categories: Baby Clothing, Carriers & Accessories, Cases & Bags, Clothing, Footwear, Jewelry, and Watches. However, a Main Image URL is still required for Apparel items to be published and visible online.

If I use a content provider like PDX and then make an edit in Item 360, does it then appear in my PDX content?

No, content changes made in Item 360 will not show in PDX content.

Will we be able to create single item shippers in Item 360? This was not possible previously.

Yes, Item 360 allows you to create single item shippers.

Import items have never shown up in OIF, and they are not submitted through 1WorldSync. Will OIF allow import maintenance?

You can manage Imports in Item 360 if your updates are not to import-specific attributes. Otherwise, Imports should be managed through QMS.

Are we required to use Item 360 for setup and maintenance?

You must use Item 360 to set up all items that are:

  • Domestic items (DSD, DSV, and Owned)

  • Buying Region Code 0 or 6

  • Not in the following categories: Pharmacy, Services, Apparel, Gift Cards, and Imports

If your items meet the criteria above, you will not have access in any other systems to set up the items.

You will be required to maintain all items in Item 360.

When do I need to create a new item?

You should create a new item for the following reasons:

  • Change to GTIN

  • Different Supplier Number

  • Change in Pack Quantity (Supplier or Warehouse Pack)

  • New Buying Region Code item

  • New or existing is a DSV item

How are validations on attribute content done?

Validations are present in PDX to ensure you send data formatted in the way Walmart needs it. Eg: a valid value when the attribute has a drop-down list of options or to meet character limits. If an attribute fails a validation, you will received a Data Error.

If you set up a single DSV item or edit product details in Item 360, the workflow incorporates upfront validations to help catch errors like invalid data length.

Where are attributes located in the Maintenance Hub?

The attributes are categorized in several different tiles. Use the Attribute Finder at the top of Item 360 to search for an attribute name and see which maintenance tile you should select.

In the Maintenance Hub, can I search by other criteria than just GTIN?

Yes, but it depends on which maintenance tile you select:

  • For Product Content & Site Experience: Search by GTINs/UPCs, Walmart Item Numbers, or EANs/ISBNs.

  • For Supply Chain, Store Attributes, Cost, and Replenishment: Search by Walmart Item Numbers.

I don't see the Cost tile in the Maintenance Hub. Will that show up later?

Cost management for Store or Shared items is part of a separate pilot program.

Cost management for eCommerce items (Online Only) is being rolled out in phases by department numbers, starting with the following:

  • 5 - Media & Gaming

  • 7 - Toys

  • 8 - Pets & Supplies

  • 14 - Cook & Dine

  • 16 - Lawn & Garden

  • 17 - Home Decor

  • 19 - Fabrics/Crafts/Artific. Florl

  • 20 - Bath & Shower

  • 21 - Books & Magazines

  • 71 - Furniture

  • 77 - Large Household Goods

  • 79 - Infant Consumable Hardlines

If your items are in a department not listed above and are not Online Only eCommerce items, continue using your current process to update item costs via the Cost Change Scenario application in Retail Link.

Does the Omni Spec Sheet say which attributes are required vs. optional when you download it?

Yes, the item setup spreadsheets group attributes by their requirement level: Required, Recommended, and Optional. Each colored header section indicates if the attributes are required and how they're used (e.g., Required for Walmart to place a purchase order).

The item maintenance spreadsheets do not have requirement levels for the attributes. Keep in mind that, once an attribute value has been provided, it can only be replaced – it cannot be deleted.

Can I maintain both store and .com items? Do changes go to the store buyer or .com buyer?

Yes, you can maintain both store and eCommerce items in Item 360. Changes are only routed to the buying team if they require approval (many changes do not).

Can I set up an item for stores and then go back and set it up for .com?

Yes, you can set up an item for stores and then go back to create one for eCommerce. This is a great way to ensure your item setup spreadsheet is pre-populated with lots of info.

Will Item 360 allow rich media (i.e., videos) to be added to an item/GTIN?

Currently, Item 360 doesn't allow rich media other than photos to be added to your items. You can use a third-party content provider to add rich media to items. We are adding this functionality in the future.

Will I be able to hit save and come back on any of the buckets (Activity Manager filters), or do I have to complete the entire process?

Item setup and maintenance workflows are completed in the spreadsheets you download from Item 360. You can save your spreadsheets at any time and upload them back into Item 360 once you've made your changes.

Is the new setup process for both domestic and direct import item setup, or just domestic setup?

The new item setup process is only for domestic setup at this time – imports will be added in the future.

Upon completing item setup, will a Walmart Item Number be assigned for both .com and stores?

Each row completed in the Trade Item Configurations tab of your item setup spreadsheet will result in only one Walmart Item Number.

Do I have to set up the baby items (i.e., child items) for a shipper before setting up the parent?

In order to complete shipper setup in Item 360, the child items need to be fully set up. However, If you have both the Parent GTIN and Child GTINs, you can start the shipper setup process before the child items are completely set up. If you submit shippers with missing info, you'll need to complete them later in the Activity Manager.

How do I find my new Walmart Item Number once my item has been successfully created?

For successful setup activities, the item status pages in the Activity Manager will show the Walmart Item Number next to the Product Name at the top left corner of the item or shipper card.

What is a Commodity ID?

You can learn more about Commodity IDs in this article.

I can't find my supplier name or ID in the drop-down list of the item setup questionnaire.

There are 4 possible reasons:

  • You may be using an internet browser that is not compatible with Item 360. Please ensure that you are using Google Chrome.

  • Your browser window settings might be causing part of the drop-down list to be out of view. Press "Control" and the hyphen "-" on your keyboard at the same time, and make sure your Google Chrome window is set at 100% zoom.

  • If your Supplier ID is fewer than 6 digits, you do not need to add a leading zero at the beginning to make the number longer. If you have done so, please remove the zero and try your search again.

  • The account that you're using to set up items may not be tied to your RL agreement in the system. Please contact the RL help desk at 479-273-8888 to ensure the account you're using to log in to Item 360 is tied to your contract.

Activity Manager

Does the Activity Manager keep track of each item or each uploaded spreadsheet?

The Activity Manager keeps track of both. When you go to the Activity Manager from the left navigation menu, you'll see one card per initial spreadsheet upload or single item submission in Item 360. Click DETAILS on any card, and you'll see the status of each item submitted in the activity.

How can I delete Activity Submissions that I made for setup or maintenance?

We'll be adding delete/archive capabilities in the near future. That being said, you do not need to create a new activity to fix errors in an incomplete submission. Instead, download the spreadsheet from the Activity Manager details and fix the errors in that spreadsheet. Save the file, and upload it back into Item 360. Your changes will be appended to the existing Activity ID.

Once my item is in a completed setup/maintenance status, how quickly should I be able to pull details from DSS?

Once the item bridges to OIF (~4 hours).

Did this answer your question?